Prior to joining Ziegler, Susan’s most recent position was Vice President, Strategy & System Development for Covenant Health in Massachusetts where she was responsible for creating system-wide strategy and new business development. Prior to joining Covenant, she was a principal with the firm Lanzikos, McDonough & Associates, a Boston-based management consulting firm specializing in elder care. She has also served as the State Long Term Care Ombudsman for the Commonwealth of Massachusetts. She is licensed as both a nursing home administrator and social worker and is a Fellow of the American College of Healthcare Executives. She serves, or has served, as a board member for a wide range of organizations including Presence Health, in Chicago, IL, LeadingAge, Washington DC, the Catholic Health Association of the United States, and the Massachusetts Alzheimer’s Association.